General Terms

1. What’s Included

The price you book online includes full, zero-excess coverage. There is only one package — everything is included.

All features above are included in every booking at hire-cars-crete.gr. The price you see is the price you pay — full zero-excess coverage, no deposit, and no surprises at the desk.

2. Driver’s Age

The following age rules apply to all bookings.

• Minimum age: 21 years.
• Maximum age: 85 years.
• Young Driver Surcharge (ages 21–23): EUR 11 per day.
• Senior Driver Surcharge (ages 75–85): EUR 11 per day.

3. Driver’s License

The following requirements apply to all bookings and to all listed drivers.

• A valid driving license held for at least 1 year with no major endorsements is required.
• A valid ID card or passport must be presented at pickup.
• If the license consists of multiple parts, all parts must be shown.
• EU license holders may drive on their domestic license — no International Driving Permit (IDP) required.
• Non-EU license holders must present an IDP together with their original domestic license.

It is solely the renter’s responsibility to carry correct and valid documentation. Missing or invalid documents will result in the rental being declined with no refund due. Reservations cannot be honoured without the required documents, and the rental will be recorded as a no-show in such cases.

4. Insurance Coverage

Every booking at hire-cars-crete.gr includes full zero-excess coverage. No upgrades are needed — everything is included in your online price.

What CDW / Super CDW does NOT cover

The following items are excluded from CDW and Super CDW:

• Tyres and wheels
• Windows, windscreen, and all glass
• Exterior mirrors
• Undercarriage
• Interior, roof, and engine
• Locks
• Lost or stolen keys

WUG insurance to cover windows, windscreen, undercarriage and glass is available at the rental desk.

Situations that void ALL insurance

Insurance coverage — including Super CDW — is void in the following circumstances:

• Driving under the influence of alcohol, drugs, or any substance that impairs ability.
• Participating in racing, drifting, timed events, or other high-risk driving activities.
• Using the vehicle for any commercial purpose, including taxi, delivery, courier, or ride-sharing services.
• Carrying more passengers or cargo than the vehicle is legally rated for.
• Driving in a manner that contravenes traffic laws, including excessive speed or unsafe manoeuvres.
• Driving on unpaved, off-road, or otherwise unsuitable surfaces.
• Transporting the vehicle on a ferry or vessel without prior written approval.
• Crossing international borders without prior written consent.

In the event of any accident, damage, or theft, please obtain an official police report as soon as possible. Insurance claims cannot be processed without one. If the vehicle is stolen and the keys cannot be returned, insurance coverage will not apply and the renter will be responsible for the full vehicle value. Any departure from these conditions will result in insurance coverage no longer applying and may require the rental to be ended, with the renter responsible for all associated costs.

5. Deposit

6. Fees & Penalties

The following fees apply to all bookings.

Damage Administration Fee

A fee of EUR 100.00 per rental is charged whenever the vehicle sustains damage or is stolen, regardless of coverage. This fee applies even under Full Cover (Zero Excess).

Please note that vehicle downtime during repairs is not covered by any insurance package. The renter is responsible for immobilisation costs for up to 20 days. Departing from the conditions of your booking will result in insurance coverage no longer applying.

Odour & Cleanliness

• Strong odours (smoking, pets, etc.): EUR 150–300.
• Excessive dirt or stains: EUR 80–200.
• Special cleaning beyond standard: EUR 80–250, depending on condition and vehicle downtime.

Keys

• Lost or damaged keys / key-cards: EUR 200 fixed charge.
• Replacement key delivery: cost of a private driver at normal taxi rates (charged at cost).
• Keys are not covered by any insurance package.

Traffic & Parking

• All parking charges, congestion fees, tolls, road taxes, and traffic fines incurred during the rental period remain the renter’s responsibility.
• Such charges are forwarded to the renter together with an administrative handling fee.

Optional Equipment

• If any rented optional equipment (such as child seats or GPS units) is lost, damaged, or stolen during the rental, a replacement charge will apply.

7. Roadside Assistance

24/7 roadside assistance is included in all bookings. Contact details and procedures are provided at the start of the rental.

• Coverage applies even for incidents caused by the customer, provided they occur on paved (asphalt) roads.
• Off-road / non-asphalt incidents are not covered. A surcharge of EUR 200–600 applies, depending on location.
• Lost keys: EUR 200 plus delivery cost of replacement key (private driver at taxi rates).

8. Fuel Policy

The vehicle must be returned with the same fuel level as at pickup.

• Any missing fuel, plus a refuelling fee, will be charged at return.
• Unused fuel is non-refundable.
• Fuel charges are payable at the rental desk unless otherwise stated.

9. Mileage

Unlimited mileage is included in all bookings. There are no per-kilometre charges.

10. Cross Border & Ferry Travel

The following restrictions apply to all bookings.

• The vehicle must remain within Greece and may not cross international borders at any time during the rental.
• Travel to Greek islands is not permitted, including by ferry.
• The vehicle may not be transported on any ferry or vessel.

Departure from these conditions will result in insurance coverage no longer applying and may require the rental to be ended without refund.

11. One-Way Rentals

Available on request, subject to the following conditions.

• One-way returns are permitted only between operator-owned and operated stations.
• Must be requested and confirmed in advance.
• Subject to availability and a small additional fee.

12. Early Returns & Unused Days

No partial or full refunds will be given for:

• Early termination of the rental.
• Late collection.
• No-shows.
• Cancellations made after the rental start date.
• Any ancillary items or upgrades already purchased.

13. Payment Methods

All local payments are processed in EUR. No responsibility is accepted for refund discrepancies due to currency conversion.

• Accepted: Cash, MasterCard, and Visa (credit and debit cards).
• The card must be in the main renter’s name.
• A bank-issued credit card is required at collection. Cards from non-bank financial institutions are not accepted.

14. Delivery & Collection

Available on request, subject to availability. Charges apply per service (each delivery or collection is billed separately).

15. Out of Hours Service

Available on request only.

• Surcharge: EUR 30 per service.

Please confirm availability and charges at the rental desk.