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Terms & Conditions

Everything you need to know — no legal jargon. These are the rental terms that apply to every booking made through hire-cars-crete.gr.

1. What's Included

The price you book online includes full, zero-excess coverage. There is only one package — everything is included.

Feature★★★ Full Cover
Third Party Liability (TPL)✔ Included
Roadside Assistance 24/7✔ Included
Unlimited Mileage✔ Included
Towing, Breakdown & Admin Costs✔ Included
Personal Accident Insurance (PAI)✔ Included
Collision Damage Waiver (CDW)✔ Included
Super CDW — Zero Excess✔ Included
Vehicle Theft & Fire Coverage (THW)✔ Included
Additional Driver✔ Included
No Credit Card Deposit Required✔ Included

All features above are included in every booking at hire-cars-crete.gr. The price you see is the price you pay — full zero-excess coverage, no deposit, and no surprises at the desk.

2. Driver's Age

The following age rules apply to all bookings.

  • Minimum age: 21 years.
  • Maximum age: 85 years.
  • Young Driver Surcharge (ages 21–23): EUR 11 per day.
  • Senior Driver Surcharge (ages 75–85): EUR 11 per day.

3. Driver's Licence

The following requirements apply to all bookings and to all listed drivers.

  • A valid driving licence held for at least 1 year with no major endorsements is required.
  • A valid ID card or passport must be presented at pickup.
  • If the licence consists of multiple parts, all parts must be shown.
  • EU licence holders may drive on their domestic licence — no International Driving Permit (IDP) required.
  • Non-EU licence holders must present an IDP together with their original domestic licence.
It is solely the renter's responsibility to carry correct and valid documentation. Missing or invalid documents will result in the rental being declined with no refund due. Reservations cannot be honoured without the required documents, and the rental will be recorded as a no-show in such cases.

4. Insurance Coverage

Every booking at hire-cars-crete.gr includes full zero-excess coverage. No upgrades are needed — everything is included in your online price.

★★★ Full Cover — Zero Excess (Included in Every Booking)

  • TPL and PAI. Personal Accident Insurance covers the renter only when the accident is not their fault.
  • CDW with Zero Excess — no financial liability for vehicle damage in covered incidents.
  • Super CDW — zero excess as standard. No need to purchase anything at the desk.
  • THW with Zero Excess — no financial liability for theft or fire in covered incidents.
  • Towing, breakdown, and administrative costs.
  • One additional driver at no extra charge.
  • No credit card deposit required.
Note: Tyres, glass, undercarriage, and accessories are not covered — see exclusions below. A Damage Administration Fee of EUR 100.00 still applies per rental if damage occurs or the vehicle is stolen.

What CDW / Super CDW does NOT cover

  • Tyres and wheels
  • Windows, windscreen, and all glass
  • Exterior mirrors
  • Undercarriage
  • Interior, roof, and engine
  • Locks
  • Lost or stolen keys

WUG insurance to cover windows, windscreen, undercarriage and glass is available at the rental desk.

Situations that void ALL insurance

  • Driving under the influence of alcohol, drugs, or any impairing substance.
  • Participating in racing, drifting, timed events, or other high-risk driving activities.
  • Using the vehicle for any commercial purpose — taxi, delivery, courier, or ride-sharing.
  • Carrying more passengers or cargo than the vehicle is legally rated for.
  • Driving in a manner that contravenes traffic laws, including excessive speed.
  • Driving on unpaved, off-road, or otherwise unsuitable surfaces.
  • Transporting the vehicle on a ferry or vessel without prior written approval.
  • Crossing international borders without prior written consent.

In the event of any accident, damage, or theft, please obtain an official police report as soon as possible. Insurance claims cannot be processed without one.

5. Deposit

No credit card deposit is required. Your booking includes full zero-excess coverage — you will not be asked to provide a security deposit at collection.

6. Fees & Penalties

Damage Administration Fee

A fee of EUR 100.00 per rental is charged whenever the vehicle sustains damage or is stolen, regardless of coverage. This fee applies even under Full Cover (Zero Excess).

Vehicle downtime during repairs is not covered by any insurance package. The renter is responsible for immobilisation costs for up to 20 days.

Odour & Cleanliness

  • Strong odours (smoking, pets, etc.): EUR 150 – 300
  • Excessive dirt or stains: EUR 80 – 200
  • Special cleaning beyond standard: EUR 80 – 250, depending on condition and vehicle downtime.

Keys

  • Lost or damaged keys / key-cards: EUR 200 fixed charge.
  • Replacement key delivery: cost of a private driver at normal taxi rates (charged at cost).
  • Keys are not covered by any insurance package.

Traffic & Parking

All parking charges, congestion fees, tolls, road taxes, and traffic fines incurred during the rental period remain the renter's responsibility. Such charges are forwarded to the renter together with an administrative handling fee.

Optional Equipment

If any rented optional equipment (such as child seats or GPS units) is lost, damaged, or stolen during the rental, a replacement charge will apply.

7. Roadside Assistance

24/7 roadside assistance is included in all bookings. Contact details and procedures are provided at the start of the rental.

  • Coverage applies even for incidents caused by the customer, provided they occur on paved (asphalt) roads.
  • Off-road / non-asphalt incidents are not covered. A surcharge of EUR 200 – 600 applies, depending on location.
  • Lost keys: EUR 200 plus delivery cost of replacement key (private driver at taxi rates).

8. Fuel Policy

The vehicle must be returned with the same fuel level as at pickup.

  • Any missing fuel, plus a refuelling fee, will be charged at return.
  • Unused fuel is non-refundable.
  • Fuel charges are payable at the rental desk unless otherwise stated.

9. Mileage

Unlimited mileage is included in all bookings. There are no per-kilometre charges.

10. Cross Border & Ferry Travel

The following restrictions apply to all bookings.

  • The vehicle must remain within Greece and may not cross international borders at any time during the rental.
  • Travel to Greek islands is not permitted, including by ferry.
  • The vehicle may not be transported on any ferry or vessel.
Departure from these conditions will result in insurance coverage no longer applying and may require the rental to be ended without refund.

11. One-Way Rentals

Available on request, subject to the following conditions.

  • One-way returns are permitted only between operator-owned and operated stations.
  • Must be requested and confirmed in advance.
  • Subject to availability and a small additional fee.

12. Early Returns & Unused Days

No partial or full refunds will be given for:

  • Early termination of the rental.
  • Late collection.
  • No-shows.
  • Cancellations made after the rental start date.
  • Any ancillary items or upgrades already purchased.

13. Payment Methods

All local payments are processed in EUR. No responsibility is accepted for refund discrepancies due to currency conversion.

  • Accepted: Cash, MasterCard, and Visa (credit and debit cards).
  • The card must be in the main renter's name.
  • A bank-issued credit card is required at collection. Cards from non-bank financial institutions are not accepted.

14. Delivery & Collection

Available on request, subject to availability. Charges apply per service (each delivery or collection is billed separately).

15. Out of Hours Service

Available on request only.

  • Surcharge: EUR 30 per service.
  • Please confirm availability and charges when booking.

Hire Cars Crete is a Member of the Greek Tourism Organisation. Registration Number: 1039E81000111200. © Hire Cars Crete 2025 – All Rights Reserved.